FAQs

How long does delivery take?

Orders are processed within 1–2 business days. Once dispatched, delivery typically
takes 5–7 business days.
Estimated total delivery time is 6–9 business days.

Do you ship to the United Kingdom?

Yes. The Arden Edit currently ships across the United Kingdom.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email
containing your tracking information.
You can use this tracking number to monitor your delivery status at any time on this
page.

How much does shipping cost?

We offer free UK delivery on all orders.

Can I return an item?

Yes, you may request a return within our 30-day return window, starting from the day you receive your order, provided the item is unused, unworn, unwashed, and in its original packaging with all original tags attached.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item received
was damaged, defective, or incorrect.

How long does it take to receive a refund?

Once your return has been received and inspected, approved refunds are processed
within 6–10 business days to your original payment method.

What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery at support@ardenedit.com and include:
Your order number
A description of the issue
Clear photos of the item received
We will review the situation and arrange a replacement or refund where appropriate.

Can I change or cancel my order?

If your order has not yet entered the fulfilment process, we may be able to make
changes or cancel it.
Please contact our customer support team as soon as possible at
support@ardenedit.com.

 

How can I contact customer support?

Email: support@ardenedit.com
Phone: +44 7441 421843
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM GMT/BST

Support is provided from France with dedicated English-language support for UK customers. We aim to respond within 24 hours on business days.