Shipping policy

Last Updated: 8 July, 2026

This Shipping Policy applies to all orders delivered within the United Kingdom.
We aim to offer a clear and reliable delivery experience.

 

1. Shipping Costs

Standard shipping within the UK is free on all orders.
There are no additional handling fees at checkout.

 

2. Processing & Delivery Times

- Processing time: 1–2 business days
- Estimated delivery time: 5–7 business days after dispatch
- Total delivery time: 6-9 business days
- Order cut-off time: 12:00 PM (GMT/BST), London time

Orders are fulfilled through our trusted logistics partners.
Depending on stock availability, products may be dispatched from warehouses within the United Kingdom or the European Union. This does not affect delivery times, pricing, or customer rights.

Delivery times may vary due to carrier volume, weather, or local conditions, but most orders arrive within the stated window.
You will receive a tracking link by email once your order has been dispatched.

 

3. Customs & Import Fees

UK customers will not be charged additional customs or import fees on delivery. Any duties or taxes are handled by the seller and will not be charged to the customer.

 

4. Address Changes

If you need to change your delivery address, contact us within 24 hours of placing your order.
After dispatch, address changes are no longer possible.

 

5. Order Cancellations

Orders may only be cancelled before they have been processed.
Once an order has been processed or dispatched, cancellations are no longer possible. Customers may still return eligible items in accordance with our Refund Policy.

6. Delayed or Damaged Deliveries

If your parcel is delayed or arrives damaged, please contact us:

- Email: support@ardenedit.com
- Phone: +44 7441 421843

For damaged parcels, please include photos so we can resolve the issue quickly.

 

7. Customer Support

Customer Service Hours: Monday–Friday: 9:00 AM – 5:00 PM GMT/BST
Email: support@ardenedit.com
Phone: +44 7441 421843

Support is provided from France with dedicated English-language support for UK customers. We aim to respond within 24 hours on business days.

 

8. Company Information

This online store is operated by:
Vincent LIM, Sole Proprietorship
Registration Number: 901 197 723 00033

Business Address:
10 Rue de la Paix, 75002 Paris, France

For returns, please see our Refund Policy